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ITIL 4 Foundation Exam is ideal for IT professionals who are looking to improve their knowledge and skills in IT service management. It is also suitable for individuals who are new to ITIL and want to gain a foundational understanding of the framework. Passing the ITIL 4 Foundation Exam is a prerequisite for higher-level ITIL certifications, such as ITIL 4 Managing Professional and ITIL 4 Strategic Leader. This makes it an essential certification for anyone looking to advance their career in IT service management.

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ITIL 4 Foundation certification exam is an essential certification for IT professionals who want to demonstrate their knowledge and understanding of the ITIL framework. It is a globally recognized certification that can improve career prospects and demonstrate a commitment to ongoing professional development. ITIL-4-Foundation Exam is multiple-choice and covers a wide range of topics related to IT service management.

ITIL 4 Foundation Exam Sample Questions (Q231-Q236):

NEW QUESTION # 231
Which service level metrics are BEST for measuring user experience?

A. Operational metrics
B. Metrics for the percentage of uptime of a service
C. Single system-based metrics
D. Metrics linked to defined outcomes

Answer: D

NEW QUESTION # 232
What are the three phases of 'problem management'?

A. Problem logging, problem classification, problem resolution
B. Problem analysis, error identification, incident resolution
C. Problem identification, problem control, error control
D. Incident management, problem management, change control

Answer: C

NEW QUESTION # 233
What term is used to describe the functionality of a service?

A. Utility
B. Outcome
C. Output
D. Warranty

Answer: C

NEW QUESTION # 234
Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

A. IT asset management
B. Deployment management
C. Monitoring and event management
D. Continual management

Answer: A

Explanation:
Explanation
An asset is defined as anything that is useful or valuable within a product or service. This value is generally determined financially: how much an asset costs versus how much it saves.
https://www.bmc.com/blogs/it-asset-management/

NEW QUESTION # 235
Which is part of the 'focus on value' guiding principle?

A. Assessing services to identify parts that can be reused
B. Understanding what services help the service consumer
C. Identifying activities that can be achieved in smaller iterations
D. Reducing the number of steps in the customer experience

Answer: B

NEW QUESTION # 236
......

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Reliable ITIL-4-Foundation Test Cost | ITIL-4-Foundation Best Study Material

ITIL-4-Foundation Exam Practice Guide is Highest Quality ITIL-4-Foundation Test Materials

ITIL 4 Foundation Exam Sample Questions (Q231-Q236):

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